Customer calls made to Raritan Technical Support (RTS) will be answered by a representative during service hours (9 a.m. to 5 p.m., Monday through Friday excluding public holidays). Customer calls are logged and the reported technical problem will be tracked in Raritan's Technical Problem Tracking System until the reported problem is resolved.

Alternatively customers can E-mail Raritan Technical Support (RTS) via the following addresses and RTS representative will respond within 24 hours from the time of receiving your E-mail.

Our service objective is to resolve 80% of all reported technical problems on the initial call. We use industry-leading automated case management tools to track all calls and continuously monitor our performance.

Key Support Contacts:

Raritan welcomes suggestions for new features or other improvements to our products. Suggestions can be submitted to Raritan Technical Support for consideration.  Raritan does not pay for unsolicited suggestions submitted to the company, nor does our taking a suggestion constitute any commitment to use it.